Ann Angermeier, Executive Director of the Upstate Workforce Investment Board, graduated from The Emily Post Institute’s Business Etiquette Train the Trainer Program in Charleston on June 30.
The intensive training with Peter Post — the great-grandson of Emily Post and director of the Emily Post Institute — provided education on 11 etiquette modules over a period of time including communication, business social, dining, professional image and workplace etiquette. Angermeier is licensed to teach business etiquette the Emily Post way, use Emily Post materials and is considered “Trained by The Emily Post Institute.”
“We are honored to share our knowledge with Ms. Angermeier. Part of the mission of The Emily Post Institute is to spread the word about the importance of civility in building and strengthening personal and professional relationships,” said Post, co-author of “The Etiquette Advantage in Business,” and author of the New York Times bestseller “Essential Manners for Men.”
Angermeier praised Post as a teacher and also discussed the realities of modern life and their impact on business.
“Mr. Post was phenomenal as an instructor,” Angermeir said. “I learned so much during this training and am eager to teach the information to employees in the business sector and those entering the workforce. I was astounded that a UNC study was conducted surveying 1,400 employees across many business sectors and found that 775 persons had an uncivil act committed against them at work causing them to lose work by avoiding the instigator, decrease their work effort due to worry or leave their job. Bullying in the workplace is increasing. Businesses should take Business Etiquette very seriously for these reasons.
“Social media is also becoming a menace to businesses,” she said. “When customers gain access to information from an employee’s Facebook or find a Twitter posting, it can have dire consequences to the business in lost contracts or work. Your employee is the company’s representative and face. The cost of this training will be offset exponentially and will increase civility by employees at work and socially. It will have them thinking about what the consequences of certain actions and statements will be. A sign in Charleston in a store window read, ‘Think — what you do today will be on Facebook tomorrow.’ That sums it up fairly well.”
The Emily Post Institute, Inc. was created by Emily Post in 1946 to promote and study etiquette in America and is run today by fourth generation family members.
Angermeier said businesses or individuals may call (864) 706-8256 if they are interested in this training. It can be held at the site of the business or off site.